Investigating Tourist Satisfaction: The Impact of Tourism Facilities and Service Quality in Mapak City, Ivory Coast

Ahmad Ropiqi

doi:10.53893/ats.v3i2.28

Authors

Ahmad Ropiqi Sekolah Tinggi Pariwisata Mataram

DOI:

https://doi.org/10.53893/ats.v3i2.28

Keywords:

tourist satisfaction, tourist facilities, service quality, culinary tourism, Mapak

Abstract

ABSTRACT
This research discusses the influence of tourist facilities, service quality, and
Tourist Satisfaction in Ivory Coast Mapak.Ivory Coast is at the western tip of
Mataram City, precisely in the Mapak Indah neighborhood, Jempong Baru Village,
Sekarbela District, Mataram City.The aim of this research is to determine whether
or not there is an influence on tourist facilities and service quality on tourist
satisfaction in Ivory Coast Mapak Mataram City. Study This is a quantitative
descriptive research using analytical techniques data, namely multiple linear
regression analysis. Data collection was carried out by observation,
documentation, and questionnaires. The sample in this study was 79 respondents
with techniquespurposive sampling. The research results show that Tourist
satisfaction will be influenced by the independent variable, namely tourist facilities
(X1), and service quality (X2) of 52.8%, while the remaining 42.2% will be
influenced by other variables that have not been studied in depth pthis research.

Author Biography

Ahmad Ropiqi, Sekolah Tinggi Pariwisata Mataram

Tourism

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